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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
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Review
"I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you'll be even wiser if you apply its contents to the way your organization functions." --H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute "Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehen- sive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance." --Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group "Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn't looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement." --Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition "Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of process improvement structure, but this book finally takes us across the entire spectrum. It is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a strong ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced in their search."--Gerhard Plenert, author of Strategic Continuous Process Improvement "A unique and practical approach, in great detail, that gives organizations the tools and knowledge to take action quickly and successfully." --Theo Mandel, Ph.D., author of The Elements of User Interface DesignÂ
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About the Author
Tristan Boutros is currently Senior Vice President & Chief Process Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.Tim Purdie is the Vice President of Customer Transformation and COO for Xede Consulting Group in Detroit Michigan where he is influencing their customers striving to solve complex business challenges and redesigning the performance engine that drives Xede's profitability, customer Net-Promoter Score and Employee engagement. Mr. Purdie created the Process Oriented Architecture and foundation of the book herein patterned after implementation experience that lead to world-class performance results. He shared this foundational knowledge with his mentees over the years who demonstrated significant performance lift in their work, and the inputous to create the text was born. Tim Purdie is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, Certified Information Security Manager, and Certified Rummler-Brache Process Improvement consultant with over 28 years of high-tech information technology, management consulting, and process implementation experience.
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Product details
Hardcover: 416 pages
Publisher: McGraw-Hill Education; 1 edition (October 15, 2013)
Language: English
ISBN-10: 0071817662
ISBN-13: 978-0071817660
Product Dimensions:
7.5 x 1 x 9.5 inches
Shipping Weight: 1.8 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
64 customer reviews
Amazon Best Sellers Rank:
#320,457 in Books (See Top 100 in Books)
Go-to handbook. The concepts will click even if you have never worked in such an environment before, and if you have it will make you see the past issues and possible solutions more clearly. Excellent book!
I would expect better quality for a book titled "The Process Improvement Handbook"This book had warped pages and poor binding. The book also had very poor graphics. Cheap constrution quality for a hard cover book.
Excellent breadth of process improvement methods and tools. Do not expect significant depth or explanation on each method or tool. Regardless, the templates are very useful!
Ok, full disclaimer: I am an agile person - eat, drink, sleep, and dream agile/lean. I crossed the bridge to agility in 2003 and since burned the bridge. So it was with ample skepticism but open mind that I undertook this nuts-and-bolts book, temporarily suspending my personal connotations of "process management".What I found intrigued and delighted me. When I stepped aside of my "ask the team" mindset, my "just sprint and all will be revealed to you" mantra, I realized that Boutros and Purdie have managed to not only neatly distill the ABCs of process improvement, but build an entire process ecosystem. Sure, some of the "labels" of things aren't maybe what I'd call them, but the notion of process improvement and process care-taking are necessities, and therein lies the meat of this book. The fact is that someone (or a bunch of someones) needs to usher and guide good process refinements, of course including the team and business stakeholders in that exercise. Forget the nuance of labels; rather, read this book with an attempt to understand the purpose, the bigger picture, the thing that matters.Too many companies fall short on reliable, sustainable processes, and end up doing their customers and teams a disservice. While it is impossible to mistake-proof a complex adaptive system we call a 'business' (which by nature of being a business, evolves a little each and every day), it is certainly valuable for process minded people to help the business solve every day issues, from big to small, building a system that in turn signals when there are problems. I agree when the authors say that "simply changing functional titles into process roles does not fundamentally change an organization's landscape or provide the organization with end-to-end view that employees can cooperatively manage and improve." This handbook can fill in those knowledge gaps as Boutros and Purdie provide a list of core competencies that a good process change leader should possess and instill in others.Boutros and Purdie discuss the Process Improvement Manifesto, of which one key facet is agility. They beautifully referenced the ever-evolving state of process: "Ever changing, adapting, and serving an individual and collective purpose, the ecosystem must have sufficient maintenance to remain in good health." Inspect and adapt.If you are at all involved with or interested in process improvement, I urge you to read this book and take from it what will improve your organization. Whether you're a smaller company trying to get your arms around the chaos, or a larger company trying to get back to small-company roots, this book does a great job of scaling the process improvement mindset with its focus on "process choreography" and the "process oriented architecture." It helps you see all the layers of process improvement and architecture. There's something for everyone in this book; use it for yourself, discuss topics with your team members, find ways to improve your organization's day-to-day processes and help everyone "see the whole". This book reiterated to me that a company can greatly benefit when everyone - not just management - harbors a continuous process improvement mindset and practices.
The inability to adapt to change is a problem faced by many organizations today. The Process Improvement Handbook is a great read for anyone looking for insight into a unique way to improve business performance and manage change. The authors really provide a complete solution for managing any complex "process eco-systemâ€, as in any organization that wishes to operate as a unit. Additionally, the Process-Oriented Architecture (POA) provides an exceptional framework for bridging the gap that exists between most business & IT teams today. This is definitely a must read for every business process management professional.
Excellent handbook on process improvement. Will definitely reference throughout my career
Good book
The book is divided nicely into 3 major components. The first, gives you the information you need to truly grasp process improvement while the second and third are great sections to keep as a reference as you start down the path of implementing change in your organization. One of the best parts of this book are the many templates and examples you can use in your own organization and the case studies do a great job of putting some reality behind the theories.Overall, a good book to have on your shelf, you will find yourself referring to it again and again.
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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance PDF
